Frequently asked questions
Here you will find answers to the questions you are most interested in. Perhaps you will find exactly what you are looking for among them.
-
Why don't you offer cash on delivery?
In addition to the products that are in stock, the e-shop contains a large number of products that I produce on order or in small batches. Each such order means time and material for me. Unfortunately, cash on delivery carries a high risk of uncollected shipments, which causes losses and slows down production for other customers.
If you really have no other choice, you really want the product and it is something that may be in stock /e.g. a t-shirt/ - write to me at info@runngun.eu and we can individually arrange for delivery on delivery.
-
I couldn't find my size. What now?
If you really want a t-shirt and you haven't found your size in the offer, write to me at info@runngun.eu . When I reprint the t-shirts again, I can individually add a t-shirt in the required size. However, you have to wait for the next reprint /I will inform you of its approximate date by email/. Please note that the t-shirt must be paid for in advance so that it does not remain unclaimed after its reprint.
-
Do you offer volume discounts?
Yes, we offer volume discounts and free custom engraving for bulk orders. Whether you are a unit, a sports team or a group of friends - do not hesitate to contact us and we will arrange everything according to your wishes.
-
What should I do if I receive damaged or incomplete goods?
Complaints procedureContact us as soon as possible after picking up the shipment. We will resolve the complaint as soon as possible. You can find more information in the complaints procedure .
-
Production and shipping time
- We try to ship goods in stock (e.g. t-shirts) the next business day. Unless it is a pre-sale - in the case of a pre-sale, the shipping date for the t-shirts is specified specifically for the given product.
- Hand-sewn products: production time is 1 to 4 weeks depending on complexity and current workload.
-
Can you speed up hand-sewn products?
If it's time-sensitive, please let me know in advance. If it's realistic, I'll adjust production and delivery to get it out on time.